'It was fantastic to hear our name read out as a winner amongst some great companies who were considered in the same categories. The team were thrilled to have won not one, but three awards, particularly the gold award as that is selected by the judges which we are delighted to have won for the second year running. It is brilliant to have some external recognition of the endless hard work and dedication that our whole team put into making www.o2.co.uk amazing for our customers.
The awards have pride of place in our office and are another way to maintain the motivation of our excellent team to keep doing what they do every day!
We love the eCommerce awards. There's a great buzz in the room and we got the opportunity to talk to a number of other companies before and after the awards themselves. Once again, the event was really well run and in a great venue – I hope we'll be back next year!
Steve Elliot, Head of Online Content, Merchandising & Business Sales, O2
'Participating in the eCommerce Awards was a one-of-a-kind experience. We had our hopes about the ceremony, but hearing our name being announced by Ben Hanlin was truly magical. Winning such a prestigious award meant a lot not just for us attending the gala, but our whole team as well. Our client LuisaViaRoma - whose loyalty campaign served as a basis for our case study - was delighted as well, and it proved for them that they are building something remarkable.
Being recognized by the judges and other industry titans as well gives us confidence to continue our mission and help other ecommerce companies improve customer retention.
The event was absolutely perfect, from top to bottom. The organizers really outdid themselves, and the ceremony was presented in a compelling way. We especially valued the opportunity to network with other contestants and exchange ideas. Hopefully we can meet again in 2019.'
Zsuzsa Kecsmar, Co-founder and CMO, Antavo Loyalty
'It was an honour to have been shortlisted in this category alongside other top B2B e-commerce companies and we were delighted when Ben Hanlin announced our name as the winner at the awards ceremony. The company works very hard to be innovative and industry leading and to have this recognised at these awards is a great achievement.
Winning the award has been a great motivator for our staff who are so passionate about providing exceptional customer service and experience to all visitors to our website.
We had a fantastic time at the event. A great night to socialise and network with e-commerce professionals from around the UK. A great chance to celebrate the great talents we have in the UK.'
Ross McKendrick, E-commerce Director, Christies Direct
'Even though we know how good our work is, and we know how thrilled our clients are with the results, you still never expect to win ... though you hope and cross your fingers under the table! When Ben Hanlin read out our name we were over the moon to have our work recognised ... The recognition is a big boost for everyone involved from both teams (at Other Media and Arlo & Jacob). We are always trying new things and looking at the solutions from new angles and this gives us all the confidence to keep pushing those boundaries; knowing the extra sweat is worthwhile.
It's always great to be able to treat the team to a well-earned glass of champagne or 3! We had a fantastic evening at the eCommerce Awards and it was a fitting celebration of the hard work we've all undertaken. Splendid venue, sumptuous food, crisp champagne and a wonderful atmosphere. A great night out with the industry's finest!'
Clare Burke, Marketing Manager, Other Media
'Our whole team was delighted to bring home a winner's trophy from the eCommerce Awards. The awards ceremony itself is a fantastic evening for the team, the entertainment brilliant as was the atmosphere. It was such a pleasure to witness such deserving winners receive recognition and the icing on the cake, receiving our own awards and recognition for all our hard work.
We strive to provide our customers with the highest standards of user experience, not only online but for the whole customer journey. It is great that those standards have been recognised by the judging panel. We will use this award to support our recruitment processes.
It really is a fabulous and fun event! It is such a great feeling for our whole team to have won these awards.'
Mark Adkins, Head of UX, Digital Strategy & Design
'Bluebella were delighted to be announced as the winners of a eCommerce Awards 2018. It is wonderful to be recognised in this way for both the quality of the campaign, and for the efforts of the Bluebella team. Winning an eCommerce Award recognises Bluebella as a successful fast growing multi-channel business. It is always highly motivational for the entire Bluebella team to be recognised and rewarded alongside our peers'
Filip Janczak, Ecomm Coordinator, Bluebella
'We are delighted to have won an eCommerce Award for Best Agency. Thank you for putting on an incredible evening'
Phil Raby, Business Director, Quill
'The whole team were delighted with the win, and were proud for their hard work to have been recognised. We are excited to be able to share news of our award win with our customers. It is fantastic to have won a customer interaction related award that shows that our policy holders are, and always have been, at the core of everything we do as a business.
We enjoyed the night and thought the atmosphere was good fun. The host was excellent and one of the best we have encountered at similar events.'
Tom Dean, Head of Marketing, World Wide Internet Insurance Services
'It was a fantastic evening, it was fun and a great occasion to network with so many talents. Winning an award is great not only for business, but also for team morale and represents a further confirmation of the high quality delivered by our teams and clients.’
Maurizio Stella, Sales Manager at Vaimo UK
‘Just a quick note to thank you for putting on another incredible event. We had an amazing evening, and were delighted to have won – so thank you and your team for all your hard work.’
Stuart Anderson, Marketing Manager, Spark Response Ltd
‘Please pass on our appreciation to all involved on putting on the awards ceremony last night. We had a great time!’
Mark Adkins, Head of User Experience & Web Design, Dixons Carphone
‘We are thrilled to bits to have won the Customer Service Award at your event and on behalf of my team just wanted to say thank you for a brilliant event, the whole experience was truly awesome, the first of its kind myself and my team have attended and we absolutely loved it.’
Julia Easter, Customer Services Manager, Micro Scooters Ltd
'It was great fun to attend the eCommerce Awards and also win an award with our client Jack Daniel’s UK. Besides that it was a great chance for us to meet up with partners and clients to have more informal conversations about the future of ecommerce!’
Robin Carlsson, Country Manager at Vaimo UK
‘It was simply an AWESOME event!’
Julian Wallis, Head of Sales, Ingenico ePayments
‘Well done on a great event on Wednesday night, we all really enjoyed ourselves.’
James Sutton, Butterflies Healthcare Ltd
'We were truly thrilled when Ridgeway were announced as winner at the eCommerce Awards for our work with HMV. The team worked extremely hard to get the site up and running and we continue to work closely with HMV to optimise its performance. With a 227% year on year increase in traffic the results speak for themselves.”
Winning this award really does help to position Ridgeway by placing us in line with other amazing brands and agencies. It is also recognition for our talented team of experts for the hours of hard work and commitment they put into every client project we take on.'
Simon Lassam, Managing Director, Ridgeway
‘We were delighted to have won two awards on the night, as were the management team from our web developers Bluebox who attended with us. We are incredibly proud of our company and what we have achieved, so to gain this type of recognition is a great reward for the efforts of each of our amazing team.”
We enjoy the challenge of entering the E-Commerce Awards each year, it drives our team to continue to innovate and be the best we can. Our customers enjoy using an ever improving website to help them choose the incredible products we sell, seeing we have won these awards will give them confidence to buy from one of the UK’s leading e-commerce retailers.’
Andy Beresford, Managing Director, Home Leisure Direct
‘The whole team are feeling proud motivated. Working in a small business environment is hard work, this award has given us all even more drive to continue taking the business on to new levels of success. It’s also great to have this on our website, and marketing collateral as it gives us gravitas in our industry. To be at the awards as such a young company in the market was already an honour and an achievement.
We were looking forward to networking, enjoying some good food in the company of our clients and were proud to have been shortlisted. Rob Beckett was hilarious and had our whole table and the rest of the audience in absolute stitches. Being announced as winners in our category against so many other big names came as a lovely surprise and we were over the moon to be recognised as winners at such prestigious awards.’
Samah Holden, Head of Marketing, Bid on This
‘It's a fantastic achievement to have won three awards at this years’ eCommerce Awards, amongst some very strong competition. We are a team that takes great pride in delivering great work for our clients, and we are very grateful for this recognition from the judges. We extend our congratulations to all winners.’
Marc Warren, Senior Vice President & Co-Founder, Merkle | Periscopix
‘It’s been a special year for Propeller. We’ve learnt so much and grown so much as an agency. Although we’ve been around for 15 years, this is the first year that we’ve really entered awards. To say that we won Best Agency is a true testament to the talent and development excellence that goes into the beautiful eCommerce projects we create.
This is the first year we’ve entered the eCommerce awards and entering next year is definitely part of our ongoing strategy to elevate our brand and establish Propeller as a leading agency in the eCommerce space.’
Stephanie A. Niven, Associate Director, Propeller
‘We’re always so busy getting the work done that we don’t have chance to recognise what we’ve achieved. It’s been an incredibly exciting year for Propeller. To win Best Agency at the eCommerce Awards and celebrate everything that we’ve accomplished as a team, really means a lot.
Wining Best Agency is a great way to communicate to old and new clients the extent of our expertise in eCommerce and all things digital. It’s a way that we can differentiate ourselves from other eCommerce agencies and make our mark in a very competitive environment. ‘
Louise Christiansen-Rolls, Head of Ecommerce, Propeller
'Winning Best Health & Beauty eCommerce at the Ecommerce Awards 2016 was fantastic; we were honoured to have won such a coveted award. Walking up to the stage to receive our award was a real buzz, there’s no other feeling like it when your name gets read out in a room full of talented people! To be recognised for our skills and expertise is a true honour. It gives us the confidence and opportunity to go on and do even greater things with our clients.'
Oliver Lees, Head of Insight, Space 48
‘Winning the ‘Best Innovation in eCommerce Delivery/Logistics’ award is a true testimony to the hard work of the entire Parcelly team as well as our dedication and drive towards developing innovative eCommerce technology with customer convenience at its heart. This is not JUST an award but also the confirmation that we are going in the right direction!’ - Raul Garcia, Head of Operations at Parcelly
‘It is highly gratifying to continue to see our efforts being recognized across the industry, highlighting the added value of Parcelly’s proposition for stakeholders across the entire supply chain. Parcelly’s innovative solution resolves problems associated with first and last mile delivery, reducing the technical, environmental and operational impact of inefficient reverse logistics which is a true industry first.
Winning this award inspires the team to continue putting in the hard work and keep pushing the boundaries to reinvent the way people receive, send and return parcels - all through our app. Our vision is to offer customers full convenience and control over their parcel deliveries whilst providing premium technology and a lasting social and environmental impact.’
Sebastian Steinhauser, CEO & Founder of Parcelly
‘Winning the Customer Service Award at the eCommerce Awards for Excellence was an amazing feeling. The list of finalists was incredible, so we know we had some stiff competition. As we entered in partnership with our client; Micro Scooters, it was like a double celebration when we won. Customer Service is at the heart of both our business, and that of Micro Scooters, so it was a great feeling to be recognised for something we both pride ourselves on.
As an outsourced service provider, it’s difficult to showcase the great work we do for our clients. Winning the customer service award will go a long way towards giving other brands and retailers the confidence that we’re the best partner for them. The award is a true reflection of the efforts of our teams, which can often go unrecognised. The whole team took the credit for this award, and it has certainly boosted morale across the business.’
Stuart Anderson, Marketing Manager, Spark Response Ltd
‘We were all thrilled to receive the award for Best Cross Border eCommerce campaign. Rob Beckett captured the very essence of what we are good at by announcing that the win was for helping a UK SME expand overseas. Ingenico ePayments’ key strength is in cross border payments and in helping online businesses succeed in their overseas expansion strategies. We feel honoured to be recognised for it.
This win is the culmination of our team’s dedicated efforts over the last 7+ years in helping UK online businesses with their international payments strategies. We have helped hundreds of UK businesses recognise that the key to going global is understanding what needs to be localised. Payments is a key part of that localisation strategy. Our team is thrilled to receive this as it is also a key recognition of how payments is growing to be a central clement to localisation when expanding internationally.
James Cortis, Account Executive, SkyParlour
‘We were chuffed to bits when our name was announced. It was the icing on the cake of a fantastic night out and the award is now sat very proudly on our trophy shelf … The whole CEWE Photoworld team felt really proud of the win and it’s really motivated us to carry on doing what we do. It’s great to be recognised for all our hard work, and gives us a fantastic success to build upon over the coming months and years’.
Jason Cherrington, Digital Director, CEWE Ltd
‘We are absolutely delighted to have won this category for the second year running. We had tried to tell ourselves that winning two years running would be unlikely, so when he read our name out we were over the moon … To be chosen by the E-Commerce Awards as the Best Leisure Sport and Entertainment is a tremendous accolade. It cements our position as the true market leader in the UK in this category. This award is testament to all the hard work our wonderful team has put into everything they do, in every department.’
Andy Beresford, Managing Director. Home Leisure Direct
‘Winning eCommerce Awards for Best Marketing and Advertising campaign was a real endorsement of the hard work the team here at Thomas Cook Media & Partnerships had put in to creating and executing such an incredible campaign. This win also gives us proof for our many other partners that we are able to create best-in-class campaigns with both digital and customer at the heart, that really work.’
Stuart Adamson, Group Head of Media & Partnerships, Thomas Cook Group
‘After spending the day productively networking at the expo, the genuine surprise and delight of being named winners in such a strong category was a great way to end a funny and glamorous night. Our dedicated team work tirelessly to keep Green Man Gaming always operational on a global scale, serving millions of customers worldwide every second of every day, 24/7. This award is a reflection of all their continual hard work and talent, and everyone’s very proud to be part of a recognised award winning team; we had a mini ceremony passing the award around the office the morning after the night before and can confirm donuts featured heavily as part of the celebrations! Importantly, this prestigious award has not only helped further cement our reputation as a leader in our industry but will be important in promoting us as credible eCommerce specialist to future partners and customers.’
Tracey McGarrigan, Head of PR & Communications at Green Man Gaming
‘We were delighted to win not just one, but two awards. Having been finalists previously we were determined to come away with a prize this year. All our hard work has paid off, with the business performing far beyond our expectations and now two prestigious awards to take back to Bristol.’
Andy Beresford, Managing Director, Home Leisure Direct