Finalists 2020

Well done to all of our 2020 Finalists! Despite the very difficult circumstances, a high number of quality entries were received once again and it's a really great achievement to be on the shortlist below:

Best Agency

9xb
Delete
Fluid Commerce
Matter Of Form
The Pixel
StreamMarket

Best B2B eCommerce

Builder Depot by Redbox Digital
CIPD HR-inform - Employment Law platform

CIPD HR-inform helps thousands of HR professionals save time and money while managing people.

We provide a single point of access for:

•          expert in-depth explanations of a wide range of employment law topics,
•          unlimited 24/7 employment law advice line
•          over 900 model documents, templates, policies, letters and more,
•          intuitive online HR tools and calculators

www.hr-inform.co.uk

Daylight Company by Plug & Play
Jigsaw24 by 9xb eCommerce
Mayflex, Powered by FACT-Finder
Metapack
Salvo 1968 by SOtechnology
Shoes for Crews Europe by GPMD
ZigZag Global

Best eCommerce Customer Service

Green Man Gaming

Green Man Gaming is a multi-awards winning eCommerce platform, publisher and distributor in the videogames industry. Working with the world's leading gaming brands, Green Man Gaming sells videogames to millions of customers across 195 countries. The platform is in 11 languages, 18 currencies and supports over 130 local payment systems.

www.greenmangaming.com

Harts of Stur
Iceland Foods

Best eCommerce in 'Lockdown'

This is an extraordinarily long shortlist as a) the quality and quantity of entrants were so high and b) we wanted to highlight great companies doing great things over a very difficult and unpredictable period

Adobe
AO.com by Metageni

Metageni provides expert data analytics using AI to help companies grow online.

We produce highly accurate transparent models which are customised to the businesses we work with.

Our goal is to support marketing and analytics teams with smart decision making to leverage their data fully.

www.metageni.com

BAM Bamboo Clothing by The Tapestry Agency

Tapestry is a specialist team of highly experienced marketers and analysts who have spent years analysing and interpreting the behaviour of multi-channel retail customers. We use data insights to understand how customers engage with brands across all the channels, and then build workable strategies to maximise growth and optimise marketing budgets.

www.thetapestryagency.com

Biscuiteers
The Bottle Club
Cartridge People
Celebrate Gifts by Fluid Commerce
CIPD HR-inform - Employment Law Platform

Dubarry Of Ireland
The Fish Society by GPMD
Frenchic Paint
Fruugo
Harts of Stur
Iceland Foods
Jewson
Kooomo
Limonetik
Low Cost Glasses by DD Frames

With over 1300 styles to choose from starting at £5, Low Cost Glasses provides quality prescription glasses at the lowest prices in the industry. The e-Commerce start-up was founded in June 2019 by a team of optical experts with over 25 years of optical experience, who believe that everyone should have perfect vision no matter what their budget.

www.lowcostglasses.co.uk

McCabes Pharmacy with Conversity's Intelligent Guided Selling Tool
Mercury Order by Grofuse

Mercury Order equips retailers with lightning fast and super simple online ordering for customers.

Enjoy free, same day set up to offer shoppers pre-selected home delivery and/or collection slots.

Mercury Order makes ‘shop local’ digital by giving local retailers a cost-effective platform to level the playing field with bigger stores.

www.mercuryorder.com

Metapack
NearYou

“Say hello to the future” with NearYou the best all in one Pay As You Go activity finder and booking platform, offering online, in person and video on demand.

NearYou goes way beyond the norm by focusing on innovation, and the customer experience, Platinum Feefo Trusted Service Award Winner 2020.

www.nearyou.best

O2
Poundshop.com by The Pixel
Salvo 1968 by SOtechnology
Southampton Football Club Integrated Retail Store by Delete

Best eCommerce Technology Innovation & Best Product at eCommerce Expo

2Checkout with Avangate Monetization Platform
Increasingly & Denby with AI Boosting AOV
FACT-Finder Predictive Basket
Kooomo with Cloud eCommerce Platform
Findologic with Li.S.A
Mercury Order by Grofuse

Personify XP
Shopware AG with Shopware 6
SortedREACT
Wunderkind (formerly BounceX)
ZERO-1 with MDOQ
ZigZag Global with Dynamic Exchanges

Best Electrical eCommerce

Cartridge People
MPB

Best Fashion eCommerce

BAM Bamboo Clothing by The Tapestry Agency

Bluebella
ChloBo by Fluid Commerce
La Coqueta by Williams Commerce

We deliver transformational digital outcomes for our customers. We exist at the intersection between incredible customer experience and deep technical capability. Whether building a new ecommerce experience, improving online revenue growth or delivering integration across multiple systems, our laser focus is on helping our customers achieve their online goals.

www.williamscommerce.com

OFFICE by Matter Of Form
Osprey London by The Pixel
Rag & Bone by Wunderkind (formerly BounceX)

Best Food & Drink eCommerce

The Bottle Club
Celebrate Gifts by Fluid Commerce
Fine Food Specialist by Williams Commerce

The Fish Society by GPMD
Iceland Foods
Merisant by OMG Transact
Salvo 1968 by SOtechnology
The Whisky Exchange

Best Health & Beauty eCommerce

Butterflies Eyecare
NearYou

Tangle Teezer by Matter Of Form

Best Home & Garden eCommerce

Cox & Cox
Dowsing & Reynolds
Frenchic Paint
Home Leisure Direct
Jacksons Fencing by Sagittarius
ManoMano by Z-PR
Moda Furnishings by Fluid Commerce
National Trust Online Shop by The Pixel
The Rug Company by Matter Of Form

Best Innovation in eCommerce Delivery/Logistics

Intersoft with Intelligent Shipper for Silent Printing and Print Harvester functionality
Metapack Deliver Tracker
SortedPRO Carrier Management System (CMS)
ZigZag Global with Dynamic Exchanges

Best Innovation in eCommerce Payment

APEXX Global with APEXX Gateway
Trustly Pay Your Invoice
Verifi with RESOLVE

Best Leisure, Fitness & Outdoors eCommerce

Home Leisure Direct
Le Col by Global-e
NearYou

Prescription Swimming Goggles
Proviz Sports by GPMD

Best Marketing & Advertising eCommerce Campaign

Bluebella
CEWE Photoworld - Christmas Campaign
Harts of Stur

Best Mobile eCommerce

Brompton Bicycles app by Absolute
Cox & Cox
O2
The Open Championship Tickets & Hospitality Mobile-first platform by Delete
Proviz Sports by GPMD
Slumbersac by StreamMarket

Best Social Media Campaign

Bluebella with Dare to Bare Soho
Dorchester Collection with #DCmoments Food Guides

Best Specialist eCommerce

ASQ by Redbox Digital
CMOStores.com by Peak
CIPD HR-inform - Employment Law platform

Daylight Company by Plug & Play
Green Man Gaming

magazine.co.uk by Jellyfish
Natural Baby Shower by Wunderkind (formerly BounceX)
The Open Championship Tickets & Hospitality Ecommerce platform by Delete
ShowShoppa

Best Telecommunications eCommerce

O2
The Phone Co-op by Conversity

Best Use of AI

AO.com by Metageni

CMOStores.com by Peak
FACT-Finder
O2
Pentland Brands by Personify XP

Best Use of Merchandising

Adobe
O2

Best Use of Personalisation

Adobe
Historic Newspapers by SOtechnology
LEGO with Conversity's Intelligent Guided Selling Tool
Pentland Brands by Personify XP

Best Website Launch / Relaunch

bathstore (Homebase) by 9xb eCommerce
Daylight Company by Plug & Play
Halfords by Astound Commerce
Historic Newspapers by SOtechnology
La Coqueta by Williams Commerce
Low Cost Glasses by DD Frames

National Trust Online Shop by The Pixel
Southampton Football Club Integrated Retail Store by Delete